Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use any of our travel-related services. By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following information:
Personal Information
Full Name
Mobile Number
Email Address
Date of Birth
Nationality
Passport Information
National ID (NID) (if required)
Residential Address
Billing Information
Travel Information
Flight Details
Visa Information
Hotel Preferences
Tour Package Details
Emergency Contact Information
Payment Information
For online payments, we may collect transaction references. We do not store your debit or credit card details. Payments are processed through secure third-party payment gateways.
Automatically Collected Information
When you browse our website, we may automatically collect:
IP Address
Browser Type
Device Information
Pages Visited
Date & Time of Visit
Cookies and Analytics Data
2. How We Use Your Information
We use your information to:
Process flight bookings
Process visa applications
Reserve hotels
Arrange tour packages
Provide Hajj & Umrah services
Respond to customer inquiries
Verify your identity
Process payments
Improve our website and services
Send booking confirmations
Notify you about travel updates
Provide promotional offers (only if you agree)
3. Sharing Your Information
We never sell your personal information.
However, we may share necessary information with:
Airlines
Hotels
Embassies and Consulates
Visa Processing Partners
Insurance Providers
Payment Gateway Providers
Government Authorities (when legally required)
Information is shared only for providing the requested travel services.
4. Cookies
Our website uses cookies to:
Improve website performance
Remember your preferences
Analyze website traffic
Enhance user experience
You may disable cookies through your browser settings, although some features of the website may not function properly.
5. Data Security
We implement reasonable technical and organizational measures to protect your personal information from:
Unauthorized access
Data loss
Misuse
Alteration
Disclosure
While we strive to protect your data, no method of internet transmission is completely secure.
6. Data Retention
We retain your information only for as long as necessary to:
Complete your travel arrangements
Meet legal and regulatory obligations
Resolve disputes
Maintain business records
After the required retention period, your data will be securely deleted or anonymized where appropriate.
7. Third-Party Services
Our website may contain links to third-party websites including:
Airlines
Hotels
Payment Providers
Visa Authorities
We are not responsible for the privacy practices or content of those external websites. Please review their privacy policies separately.
8. Marketing Communications
With your permission, we may send:
Travel Offers
Holiday Packages
Visa Updates
Promotional Campaigns
Newsletter Emails
You may unsubscribe at any time by using the unsubscribe link or contacting us directly.
9. Children’s Privacy
Our services are not intended for children under the age of 18 without the consent of a parent or legal guardian. We do not knowingly collect personal information from children.
10. Your Rights
You may request to:
Access your personal information
Correct inaccurate information
Update your details
Request deletion of eligible personal information
Withdraw marketing consent
To make any request, please contact us using the information below.
11. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. The updated version will be published on this page with the revised Effective Date.
12. Contact Us
If you have any questions regarding this Privacy Policy, please contact us.
